Personal Effectiveness Skills Ensured that you understood and followed directions, rules, policies, and procedures Professionalism Acted ethically when confronting difficult challenges Sought, accepted and learned from feedback (including critical feedback) from supervisors, team members, those you supervised, or others Problem Solving and Decision-making Explored the root causes, symptoms, and effects of the problems Anticipated problems that might occur in the future, and either took steps to prevent them from occurring or, if that was impractical, developed contingency plans to address them should they occur Team Skills Helped build consensus about goals and processes for group projects, and compromised when necessary to move the group forward Communication Skills Took the initiative to share ideas and information with team members, supervisors, and others who might benefit from them Communicated in writing via reports, memos, letters, blog posts, instructions, written assignments, or forms of written communication Presented ideas to groups or in meetings Established rapport with others from diverse backgrounds (different races, ages, personalities, backgrounds, communication styles, cultural traditions. Etc.) Listened for understanding and asked questions to clarify points of confusion Approached others in a productive or non-threatening manner about sensitive issues Customer Service Skills Provided prompt, efficient, courteous, and personalized assistance to customers Asked questions to uncover and understand customers’ needs, preferences, and budget Learned about the products and services your company offered so you could recommend the appropriate version and provide quick and accurate answers to customers’ questions Asked customers for feedback and suggestions for improving your company’s ability to serve them Took charge of your personal career development by identifying your occupational interests, strength