•Enthusiastically providing the highest customer service. •Successfully and accurately answering supplier/client questions and provide appropriate additional information •Use other technical resources as required and appropriate to ensure product arrangements are managed, amended and supported, maximizing customer satisfaction. •Take ownership of Customer Service Requests. •Handle refunds, complicated disputes, re-calculation of prices, price matches based on any changes in the itineraries or travel plans, and make necessary amendments as required. • Ensure excellent working relationships with customers through timely and effective communication.