I'm a very reliable, motivated and experienced customer service representative with over 5 years of experience working in the contact centre industry for international clients such as Bang&Olufsen, Leyton etc. I also have experience in Sales and Appointment setting. I speak native Arabic (Classical and Darija dialect) and I'm fluent in English, French and Russian, I am also currently studying Japanese and German. I have successfully provided customer service in English, French, Arabic and Russian through e-mails, inbound calls and live chats. I also enjoy teaching these languages on the side and have worked in sales in English and Arabic. I'm very passionate about learning new things and acquiring new skills, I thrive under pressure and love challenges as they allowed me to acquire both the experience and skills necessary to handle unique and difficult situations.