With mine & my team's extensive experience managing 500+ vacation rental homes/ apartment & luxury resorts across USA, New Zealand & UK, I can provide A-Z Vacation Rental Management. I am familiar with the following applications/platforms:

- Vacation & Rental Platforms:

⭐ AIRBNB ⭐ BOOKING.COM ⭐ SMARTBNB ⭐ HOMEAWAY/VRBO

- Management & Pricing Softwares

⭐ TRELLO ⭐ GUESTY ⭐ IGMS ⭐ NOTION ⭐ FANTASTIC STAY

⭐ HOSTAWAY ⭐ HOSPITABLE ⭐ APPFOLIO ⭐ BUILDIUM

⭐ VRSSCHEDULER ⭐ OPERTO ⭐ PRICE LABS

⭐ BEYOND PRICING ⭐ CLOUDBEDS

- Maintenance/ Cleaning Service Search

⭐ TASKRABBIT ⭐ THUMBTACK ⭐ YELP ⭐ TURNO

- Locks/ Thermostats/ Pool Controls

⭐ NEST/ SCHLAGE/ VIVANT/ YALE

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• SERVICES TO OFFER

• Managing communication with guests from booking to check-outs

• Respond promptly and courteously to guest inquiries, ensuring a seamless experience.

• Coordinate and oversee the cleaning team to ensure pristine accommodations.

• Managing the maintenance team, addressing issues promptly for guest satisfaction.

• Handling claims with Airbnb and insurance, ensuring timely resolution.

• Managing the deposit process, overseeing charges and refunds as necessary.

• Utilising PMS features to streamline processes and enhance guest satisfaction.

• Monitoring and maintaining guest reviews and feedback

EXPERIENCE:

• More than 3 years experience working as an OPERATIONS SUPERVISOR with a US-based PM, so organisation and managing things are on my nerves.
• 1.5 years experience as LIVE OPERATIONS TEAM MANAGER with a US-based PM, managing 300 listings with a team of 20 VAs
• Worked for more than 15 clients dealing the administrative, customer support, and virtual assistant tasks.

WHY SHOULD YOU SELECT ME?

• ️Expertise over CREATING AND MANAGING VACATION RENTAL LISTINGS across multiple platforms
• Managing MAINTENANCE & CLEANING STAFF + all related tasks!
• On-point Competitors Pricing Analysis
• EXCELLENT ENGLISH SKILLS
• HIGH SPEED STABLE INTERNET with BACKUP (DEDICATED)
• 24/7 Electricity Backup
• Proficient in ALL G-SUITE APPS (Google Docs/ Sheets/Word/ Excel/Drive etc)
• Flexible working hours (can easily work 30+ hours and 7 days a week)
• Typing Speed: 62 WPM (Average Typing Speed)