• Configuration of videoconferencing network infrastructure (firmware upgrades, implementation of dial plans, search rules, transforms, policies, registrations, protocol settings & network configs) - Conducting crisis calls for further immediate resolution and to replicate the issue and collecting whole possible logs. - Implementing and setup whole VC endpoints, including the pre and post checks. - Participated in the implementation , build and run stages in General Electric Video conferencing project includes more than 1200 endpoints in its first phase. - Responsible for opening cases with the cisco TAC in case of any bug faced or workarounds. - Strong working knowledge of H.320, H.323, SIP and TIP videoconferencing standards.