Worked in the US as a unit secretary in various hospitals for 2yrs, and thereafter in the outsourcing industry for companies such as Earthlink, and Dun and Bradstreet.   
Results oriented with a clear understanding of customer value and well trained in complaints handling.   
Conversant with medical terminology.   
Worked for a chain of 10 clinics in California answering calls and setting up appointments for them. 
Worked for D&B web research and data entry with excellent quality scores.