* Developed and managed web application for return material authorizations. Replaced manual, paper-based method with a workflow system that stores return requests and claims for customers from the time they are received until the credit adjustment is forwarded to revenue assurance department. Site also helped reduce department incoming calls by providing single point of reference for policies, request submissions, and request status to internal customer base. * Developed and managed order package approval and document repository application. Designed workflow tool to manage the approval of order packages from sales personnel. Eliminated manual process by automating status and correction request e-mails to sales personnel. Provided a single location as repository for contract documents, customer purchase orders, and order forms. * Developed and managed credit adjustment tracking application and repository. Replaced manual, paper-based method with a workflow system that stores cre