• Developed an application tool where the Operations department can easily copy call whispers from one account to numbers in another account • Developed a system that automatically alerts the development team to web tracking requests made by clients so they can set up web tracking pools• Modified bridge number creation tool to automatically push new bridge number records to telephony nodes• Prevented duplicate phone numbers from being provisioned by users by adding a ColdFusion conditional script• Partitioned a database table containing historical call data into several tables divided by year so clients can quickly retrieve historical data in analysis reports• Developed an application tool that pushed transformed historical call data in CSV format to the FTP addresses of major auto dealerships to be loaded in a data warehouse• Developed a process where unique password prompts are automatically added to newly provisioned numbers for a clientR