· Handling L1 requests from client-side related Windows.

· Handling and Resolving Client's Issues remotely.

· Monthly Security Patches Update of Clients.

· Knowledge of Installing all kinds of OS like Windows 7/8/10, 11            Windows.

· Multipoint services, thin client devices.

· Knowledge of Installing, Configuring, and managing all kinds of software usually used by users.

· Configurations, OU & Group Policy Management, Backup & Restore, File Sharing.

· Provide technical support for both hardware and software issues our users encounter

· Manage the configuration and operation of client-based computer operating systems

· Monitor the system daily and respond immediately to security or usability concerns

· Monitor system performance, create file systems, Install software

· Upgrade systems and processes as required for enhanced functionality and security issue resolution

· Review application logs

· Update the system as soon as a new version of OS and application software comes out

· Implement the policies for the use of the computer system and network

· Installation and Troubleshooting Of Office 365 Cloud applications,(DIA), Download, Install, Activate, and Microsoft Office Perpetual Products.