Windows & VMware Skills • Providing Level 1 & 2 Windows system administration support • Windows Server (2000,2003/R2, 2008/R2, 2012/R2) Administration, Monitoring and Troubleshooting, • Handling 100+ clients over 3000+ Servers across the globe especially in APAC & EMEA region. • Supporting internal and external customers. • Providing admin access, creating new id, and giving full access to the share folders. • Resolving server related issues. • Installation and configuration of Physical servers and raid configuration. • Moving VM’s from one LUN to another LUN using Storage VMotion • Taking snap shots, Clone-motion and creation of templates. • Decommission of Physical, Virtual servers. • Installing, Maintaining & Configuring Anti-virus on Server. • Existing deployment reconfiguration, Provision additional storage, Create new accounts, Assign • Respond to help desk escalations & Provision users for services • Manage and troubleshoot Microsoft Cluster Service & Failover Cluster related issues. • Effective handling of multiple issues for various clients within the estimated SLA. • Responsible of shift management and escalations during unavailability of seniors. • Installation, Managing and troubleshooting VMware vSphere client, Virtual vCenter Server. • Handling the Incident and Work Requests, Creating and executing the Incident • Earned many merits and rewards for customer satisfaction feedbacks and also for internal management. • Efficient Disaster handling in scenarios such as outages with multiple clients • Strictly follow the incident, change, standard change, configuration and problem management process • Migrating VM’s using Openstack technology link as a front end also through Vsphere Client. • Customizing thresholds in monitoring as per client request. • Adding new servers in monitoring through agents and IPcenter tool. • Creating proces