KEY QUALIFICATIONS I have hired and trained a highly effective service team which significantly improved response to customer needs. I am versatile, action-oriented. Having delivered significant results in key positions. I am able to think independently and quickly resolve problems. I have demonstrated sound business judgments, decisiveness, and well-developed planning, analytical, and communication skills at a consistently high level of performance in a variety of progressively responsible and challenging assignments. I am very familiar with multiple customer relationship management software's. I am proficient in writing and revising telephone scripts. EMPLOYMENT HISTORY AT&T Wireless September 2004 to Present User Account Management IT Support Representative - Create, modify, and delete user logins for multiple applications. As well as monitor and maintain IT Security functions within AT&T Wireless., also a major contributor towards Sarbanes-Oxley (SOX) complianc