Qualified software engineer and expert CRM consultant with special emphasis on Zoho and Goldmine platforms. Over fifteen (15) years experience working with Goldmine and three (3) years with Zoho. I have successfully delivered over fifty (50) CRM projects for Goldmine and Zoho utilizing all aspects of these platforms. These projects include implementation, customization (fields, modules, screens etc.), work flow automation, template design (email, Word etc.), application creation, system integration, software development using API, report and dashboard development and third-party add-ons. My software development skills include Deluge Script (Zoho), C#, ASP.NET, PHP, SQL, MYSQL, HTML 5 and css. I am proficient in writing software requirement and software design specifications. I have developed a four (4) part approach to CRM implementation process which makes the process transparent, efficient and accurate leading to better return on CRM investment. This process involves: Experience in managing large software development projects, with a geographically disbursed team using agile methods. An excellent software architect designing and developing enterprise web applications using the .NET framework, Team Foundations and Visual Studio stack. I am very serious about quality. I have been maintaining a software coding best practice document which I share with my clients who are interested in seeing it. This document is compiled from my years writing C# and VB.NET code, and also includes best practices suggested by Microsoft.