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Skills

  • Client Issue Resolution
  • Account Management
  • Client Contact
  • Customer Service
  • Customer Service Management
  • Customer Service Training
  • Relationship Management
  • SaaS
  • Salesforce
  • Zendesk

Services

  • Customer Service

    $30/hr Starting at $60 Ongoing

    Dedicated Resource

    Fully-bespoke Customer Service, ranging from B2B to B2C.  - Abiltiy to work within native email apps, or Zendesk/Salesforce, to successfully resolve client requests and tickets (8+ years experience working...

    Account ManagementClient ContactClient Issue ResolutionCustomer ServiceSalesforce
  • Bespoke Saas client training

    $30/hr Starting at $60 Ongoing

    Dedicated Resource

    Fully bespoke client training, specialising in SaaS based platforms (8+ years experience) - Capable of creating the necessary training decks and follow-up material for SaaS based training sessions - Expert...

    Client Issue ResolutionCustomer Service ManagementCustomer Service TrainingRelationship ManagementSaaS

About

A highly driven and ambitious Account Manager with a passion for delivering exceptional results in the digital Saas industry. Looking to work and partner on exciting short-term projects.

An excellent communicator, engaging internal and external stakeholders at all levels, with a track record of account growth and retention. A true problem solver with high attention to detail and the ability to translate complex technical data into meaningful business information. Easily builds relationships in new environments and business cultures through dynamic and engaging communication. Thriving in a demanding, target driven role (105% Q1, 109% Q2, 123% Q3) and is always a popular member of the team. Currently seeking a challenging role in a customer focussed Saas business with an opportunity to add immediate value and enjoy a successful career. Happy to succeed and thrive in a short term role, where I can make an immediate impact and difference, leaning on a wealth of experience and thorough skill-set.

Work Terms

Currently, very flexible in terms of working hours. Happy to meet the needs and working hours based on the project and requirements. Will review and take each project on a case by case basis, ensuring that the hours and needs worth for both parties.
Weekly payment is preferred, however, understanding this may not be possible, nor preferred, in which case, bi-weekly, monthly is accepted.
I will raise an invoice, and have this shared based on the aforementioned.

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