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Skills

  • Team Management
  • 360 Feedback
  • API Development
  • Creative
  • CRM
  • Customer Service
  • Email Services
  • Email Systems
  • Helpdesk
  • HubSpot
  • Phone Support
  • Product Design
  • Product Research
  • Reports
  • Research

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Services

  • Customer Service Team Development

    $100/hr Starting at $300 Ongoing

    Dedicated Resource

    If you need help implementing any customer support, communication or engagement strategies, I can help. I have experience working on client-facing support teams, and training support representatives on...

    Customer ServiceHelpdeskPhone SupportSoftware DevelopmentTeam Building

  • HubSpot Implementation

    $150/hr Starting at $500 Ongoing

    Dedicated Resource

    I used to work at HubSpot, and know how to implement, use, and derive reports from the tool using the software as well as the REST API. I will: - Implement the CRM, workflows and email automation - Create...

    API DevelopmentCreativeCRMEmail ServicesEmail Systems

  • User Research

    $150/hr Starting at $300 Ongoing

    Dedicated Resource

    ...

    360 FeedbackProduct DesignProduct ResearchResearchUser Research

About

Helping teams solve for their customers.

I am eager to help you find a communication, training and feedback style that works for your services and support teams. Project management and workflow development are also in my area of expertise.