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Skills

  • Phone Support
  • Reports
  • Analytics
  • Data Management
  • Management
  • Team Management
  • Training
  • Lead Generation
  • Operations Management
  • Performance Engineering
  • Process Design
  • Sales
  • Accounting
  • Consultant
  • Customer Service

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Services

  • QUALITY CONTROL ANALYST

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    • Participate in client calls and understand the quality requirements both from process perspective and for targets • Identify a method to achieve the quality targets and implement the same in consultation...

    AnalyticsConsultantCurriculum DevelopmentData ManagementEmail Services

  • AUDIO TRANSCRIPTION

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    • Transcribed 5 min to 6 min audio files • Review and send transcribed data files timely • Listen to audio files and transcribed it accurately • Follow transcription guidelines • Do some research for...

    Audio Post ProductionAudio TranscriptionData ManagementMicrosoft WordResearch

  • QUALITY ASSURANCE ANALYST

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    • Monitors calls and provide feedback to audited calls. • Partner with the training team in providing feedback that would improve overall quality of performance • Participates in call calibrations, monitoring...

    AnalyticsConsultantManagementMonitoringOperations Management

  • QUALITY ANALYST (SALES)

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    • Provides feedback to sales agents and assist in the creation of performance improvement goals • Participates in identifying training needs and programs • Daily monitoring and reporting of activities...

    AnalyticsSales

  • VIRTUAL ASSISTANT

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    • Place outbound calls to pre-qualified potential clients to assist them in gaining employment- • Receive inbound calls from your clients to assist them to complete online training course enrollment documentation...

    Administrative AssistantCareer DevelopmentCourse MaterialCustomer ServiceE-Learning

  • SR. QUALITY ASSURANCE ANALYST

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    • Monitored calls and metrics, provided feedback, coaching and reporting on data per quality standards. • Conducted performance evaluation of employees to identify and categorize staff members as target...

    AccountingAnalyticsBusiness ConsultingData ManagementManagement

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About

Quality Assurance Specialist | Call QA Auditor | CS| VA | Data Entry

I'm with BPO Industry for 6 years and working as a Quality Analyst, transcription, customer service, telesales, VA and Data Developer/ Lead Generation (Data entry, mining and research). I have an extensive knowledge on quality guidelines, procedures and policies.

- Strong data analysis, interpretation and problem solving skills
- Goal-oriented and motivated individual along with the ability to work independently
- Ability to develop quality assessment strategies and plans and
implementation
- Remarkable attention to detail, communication, and leadership skills
- Expertise in providing and receiving coaching and feedback.
- Offer advanced computer knowledge and skills in Pc hardware and software,
MS Office and other applications/systems.
- Possess analytical and logical skills

Work Terms

25-30 hours per week | Through Skype or email