Antipolo, Calabarzon, Philippines
$15/hr · Starting at $120
Creation/modification of forecasted call volume Historical Data analysis Data analysis that are being presented to the client Direct client interaction – (Weekly; Monthly, Quarterly and Annual Busines…
Marilao, Central Luzon, Philippines
$8/hr · Starting at $25
Real-time queue management (NICE WFM, Avaya CMS, and LogMeIn Rescue) Trigger and solicit Voluntary Time Out / Over Time as necessary. Generate the Call/Chat Handling, Consolidated Reports, Bi-Hourly,
Quezon City, Metro Manila, Philippines
$15/hr · Starting at $1,500
Service Level maintenance | Call volume management | Call traffic improvement by Skill-based call routing | Assigns skills to the Operations team | Real Time queue monitoring; flagging and over thresh…
paranaque, Metro Manila, Philippines
$8/hr · Starting at $30
* Obtaining Client forecasts and analyzing historical patterns for effective staff planning * Maintaining and generating Staffing Reports * Providing solutions to staffing problems * Generation and of…
Cainta, Metro Manila, Philippines
$8/hr · Starting at $60
Extensive knowledge in Workforce Management as a whole from Planning (Forecasting volumes, Capacity plan, scenario models per budget requirements, hiring and maintianing rosters including management t…
Cainta, Rizal, Philippines
I have high knowledge in workforce planning and able to provide projected workload requirements needed for your business. I have great understanding in managing your business financially by analyzing
Imus, Cavite, Philippines
$10/hr · Starting at $25
A skilled and experienced Workforce Management leader with over a nine years of experience in end to end workforce management cycle. The managerial role that I have for more than three years exposed m…
Mandaluyong, Metro Manila, Philippines
$5/hr · Starting at $300
Having worked in the Workforce department from a BPO company, my forte in data entry, management and interpretation / analysis. I am a part time basis as a Virtual Assistant supporting an American cli…
ID Verified
$15/hr · Starting at $25
Expertise: Reports Analyst Technical Testing Expert Tools: SAP, ADP Xero, simPro, Zendesk, HRW, Workday, Excel etc
Manila, Metro Manila, Philippines
$9/hr · Starting at $90
I am familiar with all facets of HR including Recruitment, Performance Management, Organizational Development, Compensation & Benefits, Payroll, Employee/Industrial Relations, Policy Implementation an…
Pasay, Pasay, Philippines
Past Earnings
$12/hr · Starting at $75
Looking for a reliable virtual assistant that will help you perform your day to day tasks? Or needed a perfect and right person to complete tasks you have in mind (i.e. pdf editing, logo and graphic d…
Binan, Laguna, Philippines
Experienced in Customer Service Field for 10 years in which 4 years under Workforce Management team.
A customer focused with years of experience working in a fast pace office / call center environment dealing with a diverse client base. Extensive knowledge of call center metrics, operations from work…
$15/hr · Starting at $100
My name is Vincent Paul F. Ronquillo, and I have a decade of experience working in research and strategic consulting. My last engagement was as a Project Manager at Fuld + Company, a strategic researc…
Caloocan City, Metro Manila, Philippines
$8/hr · Starting at $50
Working as a workforce management scheduler for 6 years with United Health Care. Responsibility includes analyzing volume and AHT forecast and integrate to capacity plan to determine long term require…
$5/hr · Starting at $30
I have 6 years of experience as a customer service/technical support, I have been with many LOB like airline industries, online retailing, telecommunication industry and marine technology. I am an exp…
Pasay, Metro Manila, Philippines
I have been in the Outsourced industry for more than 6 years, where I've supported large companies in the US from Customer Service to Helpdesk Associate position. Due to hard work and quality service,…
Taguig, Metro Manila, Philippines
Proficiency in data entry and accuracy. Can support admin tasks effectively. Deliver results in a timely manner.
$5/hr · Starting at $400
Hi, Current role. Real-Time Analyst Real-time monitoring using CRM is what we used. We have company tools where we update schedules, and collect and extract data on a daily basis. Sending reports in a…
Angono, Rizal, Philippines
While I'm new to freelancing, I have 10 years of experience in workforce management such as business implementations and capacity planning which built my leadership and client relations skills. I have…