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Workforce Management Analyst

$15/hr Starting at $120

  • Creation/modification of forecasted call volume
  • Historical Data analysis
  • Data analysis that are being presented to the client
  • Direct client interaction – (Weekly; Monthly, Quarterly and Annual Business review, Client Visit, and Calibration via phone)
  • Schedule adherence of all employees
  • Set clear team goals and KPIs
  • Delegate tasks and set project deadlines
  • Oversee day-to-day teams' operation and performance
  • Do regular performance evaluation

About

$15/hr Ongoing

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  • Creation/modification of forecasted call volume
  • Historical Data analysis
  • Data analysis that are being presented to the client
  • Direct client interaction – (Weekly; Monthly, Quarterly and Annual Business review, Client Visit, and Calibration via phone)
  • Schedule adherence of all employees
  • Set clear team goals and KPIs
  • Delegate tasks and set project deadlines
  • Oversee day-to-day teams' operation and performance
  • Do regular performance evaluation

Skills & Expertise

AnalyticsClient DevelopmentData ManagementManagementSchedulingWorkforce Management

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