End-User Support / Help Desk Operations - Diagnosing hardware and software problems , Walking users through solutions via phone, chat, or in-person, Using remote desktop tools to fix problems directly, Escalating more complex issues to other IT tiers if needed.
Also using Key Ticketing Systems Experience with tools like ServiceNow, Jira, to manage support requests.
Using Active Directory for Password resets, account unlocks, user provisioning.
Customer Service Support on Windows and sometimes MAC users, Keeping a cool head when someone’s upset because of system issues like printers and internet connections and so on.