The guru of Services Drafts Abu Sayed Malik Md Monsur-ul-Hakim I have tried to build myself as an IT and Management Professional. I am a university graduate having two postgraduate degrees: MBA with HRM major and M.Sc. in Applied Physics and Electronics. I also received both local and overseas training on Total Quality Management, Employee Relationship, Organizational Leadership, PMI Project Management, Japanese Culture and Management, e-Governance, ISO 27001 ISMS Implementation, ISO 9001 QMS, ISO 14001 EMS Internal Audit, Disaster Management, Application System Development and many other relevant topics. I have about twenty four years of job experience with different positions including Compliance Manager, Business Process Management Consultant, IT Project Manager, Training Manager, Quality Assurance Manager, IT Trainer, System Adminintrator, Oracle trainer and Computer Programmer etc. My competencies cover different key knowledge areas required for a quality focused management professional like, Business System Analysis using UML, Process Improvement, Organizational Change Management, Organizational Restructuring & Strategic Planning, Recruitment, Training and Development, Employee Job and Performance Evaluation, Operation and Inventory Management and ERP Project Management and Implementation.