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Skills

  • Gap Analysis
  • ITIL
  • Consultant
  • IAM
  • Information Technology
  • Operations Management
  • Risk Assessment
  • User Access Management

Services

  • IT Service Management Consulting

    $10/hr Starting at $150 Ongoing

    Dedicated Resource

    Provide and perform the below activities:  1. Review Your company Current IT Department Process and Procedure 2. Provide As is Gap Analysis report 3. Provide Recommendation to enhance current IT operations...

    ConsultantGap AnalysisInformation TechnologyITILOperations Management

  • Identity And Access Management

    $10/hr Starting at $150 Ongoing

    Dedicated Resource

    Provide and perform the below activities:  1. Review Current Access Management Process and Procedure 2. Provide As is Gap Analysis report 3. Provide Recommendation to enhance current Access Management...

    Gap AnalysisIAMITILRisk AssessmentUser Access Management

About

IT Service Delivery Management, Data Security, and Identity Access Management Professional with a Managerial and technical experience gleaned over a 14-years professional career.

Hi All,
I am Akram Fadel

An IT Service Delivery Management, Data Security, and Identity Access Management Professional with a Managerial and technical experience gleaned over a 14-years professional career.

Extensive experience in IT Managed Service (Technical Support/Service Desk), Vendor Management, Identity and Access Management (IAM) and Data Security.

In My Previous role at du Telecom, I provide leadership for: 'Strategy definition and Implementation' for overall du IAM, Data Security Governance.

Major Key player in the planning and implementation of du Identity and Access Management (IAM) overall vision, strategy and implementation roadmap.

Key Experience includes: ITIL Process and Procedure IT Service Desk Support L1 Management/Leadership IT Service Technical Support L2 Management/Leadership IT Service Delivery Management/Leadership IT Incident and Problem Management Identity & Access Management (IAM) domains Data Security Policy, Standards & Strategy.

Education History included:

1. B.Sc. of Commerce, Ain Shams University -May 2001
2. (MCSE) Microsoft Certified System Engineer Track Raya Academy, Egypt, 2002.
3. (MCDBA) Microsoft Certified Database Administrator Track Raya Academy, Egypt, 2002.
4. (MCIT) scholarship with corporation with (IBM) phase V (Information Technology) program (900 hours)
April – October 2002.
5. Comp TIA A+ Certification Track YAT Education Center, Egypt, 2003.
6. Management Soft Skills Track YAT Education Center, Egypt, 2003.
7. (USAID) scholarship in corporation with (YAT EC) phase I (customized CompTIA A+ Certifications And
soft Skills) (240 hours) 18/10/2003 – 21/11/2003.
8. BlackBerry Support Professional Track (BlackBerry Certification Program) August 2007

Work Terms

40Hrs per week, Pay per Delivery, 25% down payment, Communication through Zoom, WhatsApp and Telegram