I have 8 years experience as a Customer/Technical Support Agent in two of the biggest company here in the Philippines, supporting Global English speaking customers/clients.
I was highly trained to be a Universal Agent and eventually promoted to a Team Manager position, in which we have to support Billing, and Technical Concerns. At the same time, providing them with the best customer service experience by making sure that we provide fastest case resolution and ensuring the utmost customer's account privacy/security possible. Through the years, I have learned how to work under pressure with teams that I was assigned to. May it be an individual task or team related, I always ensure my clients/customers that they will be delighted to the service I can offer. I also learned to value my skills such as patience, time management, team work, attentiveness, providing empathy and flexibility.
I am more than willing to learn and familiarize the products/tools to support my clients/customers with great excellence, and for me to be confidently able to provide the best customer service.
I am a full-time/part-time Freelance.