I drive the customer's outcome by reaching out to determine customers' needs and solving customers challenges.
In the SaaS world, the chances that customers will always come back on their own to do business with you is very slim. You most certainly need an expert in Customer Success to make this happen. I am a Customer Success expert, whose focus is on:
1. Identifying fit customers for SaaS products through customer research.
2. Aligning with sales & marketing to convert fit customers.
2. optimizing the customer's journey through onboarding, adoption, upselling and renewal.
There are many competitors in today's SaaS business, therefore, my utmost goals to prevent customers from leaving by ensuring that no matter the stage customers are, they get value.
Although Customer success is revenue driven, I always apply the "human-first" approach throughout my entire interactions with customers. I also enjoy working with data to predict and avoid customer's challenges.
9-5, Mondays to Fridays WAT