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Skills

  • Customer Experience Analysis
  • Customer Satisfaction
  • Design
  • eLearning Development
  • Process Improvement
  • Reviews
  • Workflow Management
  • Zendesk

Services

  • Customer Experience Improvement

    $25/hr Starting at $25 Ongoing

    Dedicated Resource

    My expertise lies in reviewing customer interactions, CSAT deep dives, and metric driver reviews to determine underlying process breakdowns, representative strengths and weaknesses, and customer experience...

    Customer Experience AnalysisCustomer SatisfactionDesigneLearning DevelopmentProcess Improvement

About

Workflow and Process Improvement Specialist

I'm an effective customer experience improvement specialist providing flexible and creative solutions to people around the world daily.

I bring to the team - an excellent work ethic with strengths in boosting team development, workflow analysis, ZenDesk expertise, RingCentral admin, and a knack for process improvements.

I have a patient and empathetic approach with a high sense of urgency and self-motivation.