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Skills

  • Analytics
  • Business Analysis
  • Business Management
  • Business Process Management
  • Business Strategy
  • Corporate Governance
  • Innovation Consulting
  • Leadership
  • Management
  • Operations Management
  • Performance Engineering
  • Performance Management
  • Process Design
  • Project Management
  • Workflow Management

Services

  • CX|BI|Ops

    $60/hr Starting at $180 Ongoing

    Dedicated Resource

    I am a results‑driven executive leader with over 20 years of experience in customer service, business management, operations, and process innovation across Africa and international markets. My career...

    AnalyticsBusiness AnalysisBusiness ManagementBusiness Process ManagementBusiness Strategy

About

CX Specialist|Data Analytics|Business Intelligence|Project Management|Change Management|Operations Management|Process & System Innovation|Operations & Process Efficiency|CRM

Former Samsung Africa Senior Manager with deep expertise in CX strategy, call centre management, BI reporting, and operational transformation. I support organizations with system development, SOP creation, RFP management & data driven decisions using detailed process mapping and powerful dashboards.