A proven specialist, who after quickly assessing the situation, makes the necessary improvements and strategic changes that increase profitability and efficiency while improving productivity

EXPERIENCE
Operations Director
Darkness to Light January 2015 – Present
Charleston, SC

• Responsible for all operational aspects, including finance, human resources, information technology, legal contracts and general operations and infrastructure of an international non-profit organization with an annual budget of $2,200,000, a staff of 15 and more than 7,000 volunteers world-wide.

• Oversee all operational efforts that reduced expenses by more than 20% and increased profitability by more than 200% within the first 18 months, strengthening the future of the organization.

• Led organization through a transitional period that established new, more efficient positions, resources, benefits and stability which lead to reduced turn-over, professional growth opportunities and higher morale.

Executive Director
The Children’s Museum of the Lowcountry February 2008 – January 2015
Charleston, SC

• Responsible for all aspects of a non-profit institution with an annual budget of $1,200,000 and staff of twenty-five.

• Oversaw all museum operations that yielded increased revenue (52%), profit (220%), annual memberships (56%), annual attendance (21%) and cash on hand (365%) while retiring all debt (100%), leading to the organizations’ first ever profitable years.

• Collaborated with the Board of Directors and community leaders to develop a long-term strategic plan and vision to include expansion plans, new business opportunities and accreditation.

• Developed customer service training, incentive programs and institutional ethics training for all managers resulting in increased employee retention and visitor safety.

• Created, refined and personally delivered public messages through live and taped television, radio, print, seminars and small group presentations.

• Developed and managed new business partnerships to facilitate growth of brand and revenue streams.

Work Terms

Open 24/7 for work opportunities. Prefer phone or email correspondence

EDUCATION
James Madison University Harrisonburg, VA
• B.A., Marketing Information Systems; Minor, Computer Information Systems – Graduated May 1999


RELATED POSITIONS
• Commission Member of the Mayor’s Office for Children, Youth and Families, Charleston, SC.

• Former Council Member of the Charleston Promise Neighborhood’s Community Engagement Council.

• Former Board Member of Charleston’s Museum Mile.

• Current or Former Member of American Marketing Association, Association of Children’s Museums, Association of Fundraising Professionals, Charleston Metro Chamber of Commerce, Charleston’s Travel Council, Lowcountry Local First, South Carolina Association of Non-Profit Organizations

• Volunteer for City of Charleston’s Lunch Buddy program.

• Assistant Coach, Boys Varsity Basketball at Porter Gaud School.

• Tournament Director and Advisor, Annual Holiday Classic – one of the largest single-site basketball tournaments in the country.

• Statistician for numerous professional basketball teams and networks including the Washington Wizards, Washington Mystics, Miami Heat, San Antonio Spurs, ESPN, NBC and TNT.


COMPUTER SKILLS

ACT! Adobe Design Suite Business Objects FileMaker Pro GoldMine
Google Docs HTML Lotus123 Lotus Notes Microsoft Office Suite
NGP QuickBooks Pro Raiser’s Edge Sage Accounting TheatreMGR


DISTINCTIONS
• Post and Courier’s High Profile September 26, 2009

• Riley For Mayor 2007 Most Valuable Player Award.

• VNU Expositions, Inc. / Nielsen Business Media 2002 Employee of the Year.

• VNU Expositions, Inc. / Nielsen Business Media 2002 & 2003 President’s Award Nominee.

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