Administrative Analyst & Bilingual Support: Streamlining processes with high-accuracy data entry, translation, and BPO expertise.
I am a proficient Administrative Analyst and Customer Experience Supervisor with over 10 years of experience in the BPO and call center industry. My background is rooted in problem-solving, strategic planning, and increasing team productivity, allowing me to relieve managerial workload and streamline internal processes. I am currently enhancing my foundational knowledge through studies in Business Administration and Human Resources at Universidad Galileo.
My Core Skills Include:
Business & HR Analysis: Expert in organizational development, performance monitoring, process improvement, and implementing quality guidelines.
Customer & Portfolio Management: Proven ability to manage customer relationships, resolve complex billing issues, and achieve successful collections outcomes as a Portfolio Analyst.
Data Entry & Translation: I offer high accuracy and time-efficient services in data entry, data analysis (using Excel and Google Sheets), and quick, accurate document translation (Native Spanish / 95% English proficiency).
AI Tool Proficiency: I leverage advanced AI tools to enhance speed and quality in translation, data processing, and initial document drafting, ensuring modern and efficient service delivery.
Communication & Organization: I am well-organized, time-efficient, and a quick learner with a positive, results-oriented attitude, always looking to innovate and improve the process I am in.
I am committed to helping clients grow and overcome administrative or operational challenges with a practical, analytical approach. Let's connect to discuss how my diverse skill set can drive value for your project.
Work Terms
My work terms are designed for efficient, professional collaboration that respects both your timeline and quality standards.
Hours of Operation & Availability
Time Zone: I operate primarily in the Central Standard Time (CST) zone.
Availability: I check messages regularly throughout the workday (Monday to Friday, 9:00 AM - 5:00 PM CST) and often check in during the evening for urgent project updates.
Urgent Requests: For projects requiring immediate attention outside of standard hours, please message me to confirm availability before placing an order.
Communication Style
Preferred Method: I prefer clear, concise communication through the platform's messaging system to keep a transparent record of all project details and changes.
Language: Fluent and professional communication in both English and Spanish.
Payment & Project Terms
Payment: All payment terms and milestones will be clearly defined and agreed upon before work commences.
Quality Guarantee: I am committed to delivering 100% error-free data and high-quality translations, backed by my 10+ years of professional analysis experience.
Confidentiality: I treat all client data and project details with the utmost confidentiality. I am happy to sign an NDA if requested for sensitive work.