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  • Customer relation

    $12/hr Starting at $30 Ongoing

    Dedicated Resource

    I have great experience in customer relation in Multinational hotels such like Sheraton and I worked in EMC2 as well as customer support .as I have soft skills experience

About

customer relation,customer service,tech support

EMC FOR INFORMATION TECHNOLOGY FROM : 2009 TILL NOW
Technical support#2 /Vic
Tehcnical support#2 for web services.(French chat team)
? Create, research and update service requests.
? Route service requests to appropriate product support teams.
? Interface with Global support teams and Field personnel.
? Implement escalation procedures as required.
? Execute Business Continuity procedures if needed, according to established protocols. Business Continuity to be defined as Disaster Recovery operations due to a variety of reasons, i.e. problems with the network, operating system, telephony, etc.
? Train and mentor new and less experienced Customer Support Technicians.
? May provide assistance to or act as Shift Leader, responsible and accountable for all operations of shift. EMC Proven Professional Certification desired
? Shares responsibility with Shift Leads for processes that fall outside daily operations.
? Provides support and exhibits sense of urgency in reconciling inconsistencies.
? Performs contract entitlement checking and works with customer to establish PO documentation for services if the customer is not entitled for service. Researches contracts when entitlement disputes arise and drive correction to operating system and contract data. Works with PREM and TSS to bill customers for remote and field services that are not covered under current contract status. Performs Tiered Services enforcement based upon customer's contract level and routes these customers to appropriate service teams.
FINN AIR (TOURISM DEPARTMENT) FROM JAN 2008 TILL DEC 2008
?Tour operator
?Meeting VIP guests
??Escort guests
??Confirm the tickets reservation
??Organize the transportation
?Handle the guest complains
??Organize the occasions
?Arrange VIP reports
Nado Tours travel agency
Cairo-Egypt 2005 till 2007
??Tour operator and tour leader
??Receiving the reservation from Ireland and south Africa
??Organize the quotation and Itinerary
??Set up tours and tour guides
??Meeting the guest

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