Assess, design, develop and deliver training solutions at all levels of staff for multiple business functions including inside, outside and independent sales force, internal support groups and external clients. Organize weekly, monthly training sessions for organization as and when required.
**** ACHIEVEMENTS DURING JOB *****

? Certified Trainer by NSDC (National Skill Development Council)
? Certificate of excellence for training 3 quarter in a series(SupportMart Technical Services)
? Best Quality Performance Award of the Year (Jinionline Technical Service)
? Best Quality Performance in Dell
? Rewarded for highest revenue and margin generator while working with Dell Internationals.

AREA OF EXPERTISE & CORE COMPETENCIES

Training, Technology & Remote

Communication Skills
Sales training
Soft Skills
Customer Management
Process training
GoToAssist
Management & leadership skills Team Management
ShowMyPC
Personality Development & Grooming
Motivational skills
Team Viewer
Email Handling
Business Etiquettes
JoinMe
Call Handling Skills
Customer Service
Windows OS Troubleshooting
Customer Satisfaction
New Tool Implementation
Printers Troubleshooting
Interpersonal Skills.
Outbound Training
Network Connectivity
Time management
Creative problem solving
MS Office
Interview skills
Self-awareness:
MAC Troubleshooting
Recruitment & Staffing
Transition Batch Functioning
Antivirus & Many more

WORK HISTORY

February 2016 till Present :- Freelance Trainer and consultant
September 2014 to December-2015:- Sales and Process Trainer (SupportMart Technical Services, Gurgaon)
August 2012 to September-2014:- Subject Matter Expert and Trainer (Jinionline Technical Services, Gurgaon )
December 2010 to August 2012:- Senior Client Technical Support Representative (Dell International, Gurgaon)
January 2009 to June 2010:- System Analyst (Patni Computers, Noida)
December 2006 till January 2009 :- Technical Support Executive (HCL BPO technologies, Noida