Award winning writer, web developer and graphic designer

Customer-focused Virtual Assistant with over five years of remote experience in customer service, administrative support, and CRM management. Skilled in resolving inquiries through email, live chat, and support ticketing, while leveraging tools like HubSpot, Zoho CRM, Slack, Zoom, Microsoft Teams, Trello, Asana, and Monday.com to streamline workflows and enhance client engagement. Proven track record of achieving 95%+ customer satisfaction ratings, improving data accuracy by 20%, reducing response times by 15%, and boosting client retention through conflict resolution and omnichannel communication. Holder of a Bachelor of Arts in English Literature with First Class Honours from United States International University, Nairobi. Certified in Virtual Assistance, Google Workspace, and Project Management Essentials. Currently advancing skills in AI technologies, including prompt engineering and error tracing, to optimize virtual assistance and customer service processes. Fluent in English and Swahili, with expertise in social media marketing, QA processes, and project management.

Work Terms

I work at any time when required at an affordable price.

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