Banner Image

Skills

  • Active Directory
  • Information Technology
  • M365 / Exchange / Teams Administrator
  • Tier 1 & 2 It Service Desk
  • User / Identity Access Management

Services

  • IT Service Desk & Support Engineer

    $14/hr Starting at $100 Ongoing

    Dedicated Resource

    I provide reliable and SLA-driven Remote IT Support for businesses that need fast, professional technical assistance for their teams. With several years of experience supporting global users across US,...

    Active DirectoryInformation TechnologyM365 / Exchange / Teams AdministratorTier 1 & 2 It Service DeskUser / Identity Access Management

About

IT Service Desk & Support Engineer

Hi, I am Gee. I’m a Level 2 IT Support Specialist with hands-on experience in incident management, troubleshooting, and SLA-driven service environments. I specialize in resolving complex technical issues, reducing repeat tickets through documentation, and delivering clear, professional communication to end users. My background includes remote support, escalation handling, root cause analysis, and cross-team collaboration (L1/L2/L3). I am fully equipped for remote work, available immediately, and comfortable supporting global teams across different time zones. Currently seeking Remote IT Support / Technical Support roles where I can contribute immediately and add operational stability.

Work Terms

8 hours per day 40 hours per week Weekly / Bi-monthly Payment

Browse Similar Freelance Experts

Active Directory Developers