CRMPUNCH delivers powerful, tailored CRM and ERP solutions that streamline operations, enhance customer engagement, and drive growth—helping businesses scale with impact and ease.

CRMPUNCH was founded with a clear vision: to simplify the way businesses manage their customers, operations, and growth. What began as a small initiative to provide customized CRM solutions has today evolved into a trusted technology partner for businesses across industries.

The idea for CRMPUNCH was born out of a simple observation—most businesses were investing in multiple software tools but still struggling with fragmented processes, disconnected data, and inefficient workflows. Traditional solutions were either too rigid, too expensive, or too generic to meet real business needs. We realized that what companies needed wasn’t just another CRM or ERP system, but a tailored, scalable, and business-centric solution that truly “punched out” complexity and empowered growth.

From the beginning, CRMPUNCH focused on open-source and flexible platforms like VtigerCRM, SuiteCRM, and SugarCRM, customizing them to match unique client requirements. As the digital landscape grew, so did we. Our expertise expanded into Zoho CRM, Zoho Books, Zoho Creator, Odoo, ERPNext, Frappe CRM, and GoHighLevel (GHL), enabling us to serve businesses of all sizes—from startups to enterprises—with solutions that combine innovation and practicality.

Over time, our role evolved from being just an implementation partner to becoming a strategic advisor and technology enabler. Clients not only relied on us to deploy software but also to design workflows, migrate data, integrate third-party apps, and optimize business operations end-to-end. With the rise of SaaS platforms and cloud solutions, CRMPUNCH adapted quickly, building expertise in multi-tenant SaaS setups, API-driven integrations, and mobile-first solutions.

What started with a handful of small CRM projects has now grown into a portfolio covering CRM, ERP, HR, Project Management, Finance, Legal, and Operations automation. Along the way, we have helped businesses in industries like IT services, retail, manufacturing, consulting, and professional services to move beyond spreadsheets and disconnected tools into a unified, scalable ecosystem.

CRMPUNCH’s growth has always been guided by a commitment to partnership, transparency, and long-term value. Every milestone in our journey has been shaped by client trust and the drive to deliver measurable results. Instead of focusing only on technology, we focused on solving real business problems—reducing manual work, improving customer engagement, and enabling smarter decisions through data-driven insights.

Today, CRMPUNCH stands as more than just a technology provider. We are a partner in digital transformation, empowering businesses to modernize their processes, embrace automation, and scale confidently. With a team skilled in modern tech stacks, cloud infrastructure, and open-source platforms, we continue to expand our footprint and impact.

Founded: 2020

Work Terms

At CRMPUNCH, we value professionalism, transparency, and long-term partnerships. Our work terms are designed to ensure clarity, mutual trust, and smooth collaboration with every client.

1. Engagement Model

Projects can be executed on a Fixed-Price or Hourly model depending on scope and requirements.

Retainer-based or dedicated resource engagement is available for long-term projects.

2. Communication

Regular communication via Email, Slack, Microsoft Teams, or Zoom/Google Meet.

Weekly or bi-weekly progress reports and milestone updates.

Quick response time: within 12–24 hours on business days.

3. Project Delivery

Work is divided into clear milestones and deliverables.

Agile methodology for iterative development and client feedback.

Timelines and estimates are provided before project commencement.

4. Payment Terms

For Fixed-Price projects: Payments are milestone-based and released upon approval of deliverables.

For Hourly projects: Time is tracked transparently and invoiced weekly.

Advance/initial payment may be required depending on project size.

5. Revisions & Support

Each deliverable includes a defined number of revisions within the agreed scope.

Post-deployment support and maintenance available under separate support plans.

Additional features or scope changes are handled through a formal Change Request Process.

6. Confidentiality & Security

All client data and project details are treated with strict confidentiality.

NDAs (Non-Disclosure Agreements) can be signed on request.

Security best practices are followed across development and deployment.

7. Availability

Standard working hours: Monday to Friday, 9:30 AM – 6:30 PM IST.

Flexible availability for international clients and critical project needs.

8. Ownership & Handover

Upon full payment, complete ownership of source code, designs, and deliverables is transferred to the client.

Documentation and training are provided where applicable.

9. Client Responsibilities

Timely sharing of re

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