Desktop / Server / Network Technical Support Engineer
Senior Desktop /Server / Network Support Engineer – L3
Executing & planning of day to day works.
Allocating field calls to junior engineers.
Take report of all engineers from various different projects and forwarded day to
day Activity to senior Management.
Installation & configure of operating system Win XP, Win 7, Win 8, Win 10 &
Windows Server 2003/2008/2012/2016/2019
Perform Backup Upgrading, Migration and Maintenance of desktop & Server PC &
troubleshooting the computer system.
Configuring & managing network devices (Wired & Wireless)
Installing & configure of hardware firewall.
Online support to customers by Remote Assistance software & Configure RDP.
Installation of networking system in workgroup & domain.
Create user’s account, define security level & assign user rights.
Installation & Troubleshooting of Active Directory & Group Policy.
Configuring & managing network devices (Wired & Wireless).
Installing & configure network Printer (Wired & Wireless).
Configure & troubleshooting of all windows OS platform.
Updating latest anti-virus patches, System User Data Backup.
Installation of Firewall and Configure it.
Installation & configure of Email Applications like Microsoft Outlook, Outlook
Express, Thunderbird etc.
Installation of DHCP server.
Proficient in installation of HUB and SWITCH.
Provide online support to customers by remote assistance software’s.
Installation of Remote Access to desktop PC.
Wireless LAN configuration.
Customize desktop hardware to meet user specifications & site standards.
Installation & troubleshooting of all types of printers.
Providing first level support to third party application Software’s.
Installation of Tally.ERP9 software activation, surrender & reactivation.
Proficient in troubleshooting of all windows OS & virus problems.
Installation & configure of data backup software’s.
Installation & configure of Software’s, network print
Work Terms
I am providing technical support services to client for windows server 2003/2008/2012/2016/2019 & Networking Firewall / Routers / Wireless Access Point,
I can configure or troubleshoot on your server the followings,
Active Directories, DNS, DHCP, Files serve, Backup servers, Certificates server., Server Migration, Group Policies Objects, Remote Desktop Services
HyperV configuration/ Troubleshooting/ VMware ESXi
I'll give you consultation if you want related to System Administration.
10 YEARS EXPERIENCE IN IT INDUSTRY, I have completed MCSA Training in Server2012,
Good Experience in MS Word, Excel, PowerPoint & Outlook.