Experienced patient coordinator adept at supporting best practices in online mental health treatment centers. Demonstrated strengths in multi-area management, quality assurance, and service.
I have worked in an Online mental health treatment center that provides our patients with professional ongoing therapy and medication management,
As a manager, I was responsible for the growth of staff in areas of leadership, clinical excellence, patient-centered care, education, and organizational involvement to meet the identified goals of managing patient calls with medical concerns. In addition, advanced clinical support was the liaison between the patient and physician to determine proper care, thoroughly document concerns and outcomes in the EMR system, and work with pharmacies to obtain prescriptions for patients, process
prior authorizations for medications, schedule patient appointments as needed, and manage
medical records. Our department was responsible for the advanced level of patient care. This
includes the coordination of multiple, complex cases and the resolution of patient-related
issues.
Strengths :
- Excellent interpersonal and communication skills and the ability to communicate with a range of
people using a variety of communication methods.
- A passion for working with people and providing person-centered care.
- Leadership and management skills, with the ability to motivate others.
- The capacity to work under pressure and to take a problem-solving approach to work.
- Effective organizational and time-management skills with the ability to prioritize your own and others'
workload.
- An understanding of accountability to ensure compliance with company policies and regulatory
requirements.
- Ability to recognize and navigate organizational dynamics and systems adeptly.
- Ability and eagerness to learn necessary administrative and business components to support
practice management, process improvement, hiring, and performance management.
- Able to work in less well-defined or structured situations and comfortable with
ambiguity and change, while putting systems in place to support consistency and
predictability.
Work Terms
I am flexible working on an hourly basis. 8 hours a day,5 days a week, I am very comfortable. I can extend working hours depending on the nature of the task or project.