I am available every day of the week between 8AM and 7PM CST. I take a down payment of $25/hr and the other $25/hr after the work in done and your problems are solved. I prefer to use video chatting for troubleshooting, but I can also do phone calls. For an extra fee, I can also make a tutorial video showing how to fix the problem that you can download and keep. Those are $40 per video.