Helping businesses map, document, and improve how they work — clear processes, practical insights, professional results.

I’m a Business Analyst with over 10 years of experience helping organisations document, analyse, and improve their business processes.

I specialise in process mapping, service design, and requirements documentation — turning complex operations into clear, actionable visuals and artefacts. My work often supports system implementations, service improvement, and business transformation projects.

I produce professional-grade process maps, swimlane diagrams, gap analyses, and workflow documentation using Microsoft Visio, Lucidchart, and PowerPoint. I focus on clarity, consistency, and value — giving stakeholders the visibility they need to make confident decisions.

Past work includes global data stewardship initiatives, digital service design, and operating model documentation for major public- and private-sector clients.

Work Terms

-Based in the UK (GMT) — typically available weekday evenings and weekends.
-Communication via Guru messages, email, or Teams/Zoom as preferred.
-Small projects accepted; larger engagements quoted individually.
-Payment through Guru SafePay for mutual protection.
-Deliverables provided in Visio, PDF, or PowerPoint format, depending on client preference.