F&A Outsourcing and Solution Architect
A dynamic professional with over 19 years of rich experience in Process Management, Operations, Migration, Quality in the BPO (Financial Service Sector). Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Demonstrative excellence in planning, migrating, transitioning and managing several successful processes with involvement in technological updations. Possess excellent interpersonal, communication and organisational skills with proven abilities in team management, customer relationship management and planning. Demonstrated excellence by evaluating / enhancing performance of team against the set targets, doing need based promotion planning and providing valuable feedback for improvement.
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