making sure all task given will be 100% accurate
Started working as an order management for a BPO company way back 2007 up until 2017.
Accounts handled:
Order Management - Personnel Concepts
(US)
2007- 2008
Keying 400 to 600 orders per day that was sent through fax in bulk and
updating information using Mail Order Manager (MOM).
Order Management - Emedco (US) 2008- 2009
Keying 45 to 60 orders per day.
Providing daily report revenue.
Handling special accounts that require 100% accuracy
Supported orders that came from sales that needs to be keyed immediately.
Order Management - Brady AU 2009 - 2014
Responsible in handling orders entered by customer through fax, email, and
web(Magento, Bradyserve). Encoding them in SAP to turn into an official
order.
Ensures an accurate entry of information to meet customer's satisfaction in
delivering 100% accuracy in their requirements and product specifications.
Promptly attend to customer's needs by monitoring all incoming orders and
should be keyed within 2 hours process due to the same day delivery
commitment to the customer.
Ensures to meet customer's expectations with regards to delivery of
products, by informing them of the estimated time of arrival (ETA) or make
ways to meet shipping requirements for rush orders.
Always consistent in reaching more than the target quota of 75 orders per
day.
Doing Engineered to order products (ETO) and quotes.
Sending weekly and end of month reports to update teammates of their
performance.
Keeping our supervisor and POC's properly posted in any issues that would
affect or delay customer's order and sending hourly report for the status.
Provided assistance also in Customer Master, where in we check accounts
for duplicates and updated customer information in the system.
Q.A | Verifier
Ensures that all keyed orders in SAP are 100% correct.
Providing training module via Google form to inform teammates of the
updated process and providing weekly reports regarding their Key
Performance Indicators (KPI).
Work Terms
worked 12 hours a day, accept paypal as payment, can be contacted via hangouts or email if there will be inquiries