ServiceNow Training,SCCM Training, Support
IT Service Management:
A ServiceNow Technology Analyst with experience in implementing end-to-end Service Catalog, Incident Management, Knowledge Management, Configuration & Asset Management, Change Management and Release Management with extensive knowledge on Content Management System.
Implemented Health & Safety (H&S) Incident Management application. Incidents recorded in the system and managed via a well-defined workflow from Draft through to Acknowledgment, Investigation, Corrective Actions, Sign off and Close stages.
Implemented Project Management Status Reporting application. Custom application designed for status reporting of projects managed with in ServiceNow.
Enterprise Cloud Strategy:
Designing and Implementing OneDrive for Business. Designing and architecting by working closely with IT leaders. Building OneDrive Client upgrade strategy and preparing training for IT support.Azure RMS and DLP across divisions to support IT Security Initiative.
Office 365 Email Migration. Working with divisional IT leader for an effective migration schedule, defining the support strategy, designing User On-boarding training for an efficient transition along with leading the Project Management effort.
End User Computing Transformation, a large scale and complex program to standardize EUC Strategy
Successfully Architected Global End User Computing Practice covering OS Image Engineering, Standard Operating Environment (SOE) Implementation, Application Packaging CoE.
Design and architect of SCCM 1511 to support Windows 10 Deployment and support.
POC of Next generation SOE using Windows 10 and Office 365.
Insightful experience in IT Project Management activities including project scoping, estimation, planning, risk management, finalization of technical / functional specifications, resource administration & optimization and quality management of the product application.
Spearheaded Office 365 Client migration globally.
Work Terms
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