Information Technology professional with 7 years of experience in CRM world, seeking challenging and rewarding opportunity within a diverse and dynamic projects.

• Strong experience in Salesforce Development, Design and Architecture
• In-depth knowledge in CRM concepts such as Sales, Service and Marketing processes
• Sound ability to integrate various business processes across different systems
• Perform detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and other Platform based technologies like Visual Force, Force.com API, and Web Services
• Designed Custom Objects and developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Exceptional proficiency in Apex Classes, Visualforce, Lightning UI and other programs in Salesforce developer toolkit
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards
• Integrate Salesforce with third party systems like PeopleSoft, Remedy, internal portals using web services callouts and REST services
• Perform quality assurance reviews/peer reviews on client deliverables to guarantee adherence to the stated requirements and Salesforce best practices/governor limits
• Developed POCs to business on drag and drop, data encryption, integration with PeS.
• Assumed business analyst role for implementation/ consolidation
• Working as a consultant for multiple projects in parallel and with multiple stake holders
• Work with teams in identifying and documenting business processes, system performance management and other business improvement activities
• Experience in different implementation methodologies like Waterfall and Agile
• Co-ordinating with different teams on FullQA sandbox refreshes
• Collaborate with business directors and VPs to ensure CRM design get the most out of salesforce and improve business processes
• Attending Technical review sessions and co-ordination with vendor development team for improvement

Work Terms

Can spend 20hrs/week.
Prefer Email/Phone communication.