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Skills

  • Adobe FrameMaker
  • Content Writing
  • DocBook
  • Document Design
  • Editing
  • GitHub
  • Microsoft
  • SaaS
  • Snagit
  • Technical Editing
  • Technical Writing
  • Writing
  • XML

Services

  • Release Notes Writing Service

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    I bring hands-on experience writing release notes that strike the right balance between technical accuracy and user clarity. I work closely with dev teams to ensure every update is well-structured, on-brand,...

    Adobe FrameMakerContent WritingDocBookDocument DesignEditing

About

Senior Technical Writer | Product & SaaS Documentation |Engineer

I build product documentation for firms and help customers adopt products smoothly. Whether you need documentation created from scratch or refined from existing materials, I can create based on your product and audience.
- Delivered product documentation for multiple global SaaS companies operating in different industries, including fintech, healthcare products, and travel tech.
- My background: 8+ years as a content specialist, including 6+ years as a technical writer in SaaS software documentation.
- Proficient with static site generators and hands-on experience with site generators such as Antora and Docusaurus, along with Git and GitHub.
- Authored YAML-based specifications, user guides, and release notes in collaboration with engineering, QA, product, and compliance teams.
- Produced internal and external API documentation, including request/response schemas, parameters, and usage examples, using Swagger Editor and tested with Postman.
- Documented SSO-related feature updates, clarifying authentication flows and system behavior. I have experience with the following tools/technologies:
- Microsoft Word
- AsciiDoc
- DITA XML
- TortoiseSVN
- Confluence
- Microsoft SharePoint
- Jira
- Swagger Editor
- Postman
- Microsoft Excel
- Oxygen XML Editor
- VS Code
- Git/GitHub
- Snagit
- Microsoft Visio