The guru of Services Drafts Lindy Frank Salesforce.com Solution Architect with 17 years in Call Center technology and management background. Talented Director with the ability to develop and implement call center strategies that support customer needs and financial goals. Created and managed procedural and training initiatives that increased agent productivity and reduced customer contact rates, resulting in millions of dollars in savings annually. Recognized as an expert in both functional knowledge and customer service objectives. Respected people manager, able to establish talented and motivated teams focused on reducing call center costs while increasing customer satisfaction. Certified Salesforce.com Administrator and Service Cloud and Sales Cloud Consultant.