I may not know everything or do not know it now, but just give me the chance to look for it and I will get back to you.

Currently employed as Associate Manager, Global Workforce Management - Resource Planning in a BPO company. Have a solid back ground in workforce management. From Real Time Management, Reporting, Scheduling to Capacity Planning. Started as a Customer Service Representative climbed up to be a Team Lead and then decided to change path into Workforce Management.