Exceptional Human Online Assistant

Hi, I'm Martin. A versatile professional with a passion for solving problems, creating great content, and delivering results that actually matter. By day, I'm a Microsoft Dynamics 365 Technical Specialist with several years of hands-on experience building end-to-end CRM solutions for organisations ranging from national government agencies to NGOs. I've led projects implementing D365 Customer Service, Sales, and Contact Centre solutions, including a national contact centre handling 5,000+ daily customer queries. I've built integrations using Azure Functions, REST APIs, Power Automate, and custom connectors, and I hold multiple Microsoft certifications including Power Platform Developer Associate and Power Platform Functional Consultant Associate. I studied Computer Science at the University of Hertfordshire and graduated with a Second Class Upper degree. Beyond the technical world, I bring a well-rounded skill set that makes me an exceptional online assistant. I write clearly and compellingly, whether that's long-form articles, website copy, or polished business documents. I'm comfortable working in Excel at an advanced level, building Power BI dashboards, editing photos, managing YouTube channels, and writing content that connects with real audiences. I care about the people I work with. I've volunteered as a mentor with The King's Trust since 2016, supporting vulnerable young people in the UK, which has sharpened my communication, patience, and genuine desire to see others succeed. Whether you need a technical expert, a creative content writer, a data analyst, or a dependable all-rounder who can wear many hats, I bring professionalism, reliability, and real-world experience to every project. Let's work together and get things done right.

Work Terms

Hours of Operation Monday to Saturday, 8:00 AM to 6:00 PM East Africa Time (EAT, UTC+3). I am not available on Sundays. Messages received outside working hours will be responded to the next working day within 2 hours of opening. Communication I prefer Guru.com WorkRoom messaging to keep a clear project trail. I am open to scheduled calls via Google Meet or Zoom for complex discussions. All requirements, feedback, and revision requests must be provided in writing. Project Kickoff A clear brief covering scope, deliverables, and deadlines is required before work begins. No work commences without a confirmed Guru.com agreement in place. Payment Terms I work exclusively through Guru.com SafePay. Short term projects (under 1 week): 100% escrowed upfront. Medium term projects (1 to 4 weeks): 50% deposit before start, 50% on delivery. Long term projects (1 month+): Milestone based payments, each funded in SafePay before the corresponding work begins. No payments outside Guru.com are accepted. Revisions Two rounds of revisions are included per deliverable. Additional rounds are billed at my standard hourly rate. Revision requests must be submitted within 5 business days of delivery. Cancellations If cancelled after work has begun, payment is due for all completed work on a pro-rata basis. Confidentiality All client information is handled with full discretion. NDAs are welcome upon request.