CRM Consultant | Zoho Advanced Partner | API integration | Zoho Creator | API | Zoho Extension | Salesforce Consultant

Zoho Advance Partner/Salesforce Certified/RingCentral Partner- Over 8 years of industry knowledge.
Experienced Salesforce /Zoho CRM/Zoho Suite/Pardot/Marketing Automation/CRM Analyst/Digital Business Analyst. I have over 8 years of experience in Digital, CRM and Business Systems Consulting, delivering on clients' requirements.

Key Skills

Passionate Marketing automation specialist, CRM Analyst, Digital Business analyst Web Application Architect, Problem Solver, Wordpress expert, App developer, Business case, Use case, Competitor Analysis, Stakeholder Analysis, MOSCOW Analysis, Cost-Benefit Analysis, Quality Assurance, User Experience, User Stories, Software Development Life Cycle, Literate in Microsoft Packages (Access Databases, PowerPoint, Excel, Word). Prince 2, Agile (SCRUM), BDD, TDD, Waterfall, UML knowledge, automation, Stakeholder management and engagement, gathering of requirements to produce specification, full project life cycle E2E, Software development life cycle (SDLC), MS Visio – BPMN (Process mapping / Data Modeling / Process flow diagrams / ERD) Expert use of Collaborative Tools – Confluence, Gliffy, Basecamp, Google drive, Jira, Balsamiq – Wireframe mockup, SaaS / Cloud computing, (CRM) – Salesforce, Zoho, (E-Mail Marketing) – Zoho, MailChimp, Constant Contact, Functional Testing, System Testing, User Acceptance Testing.