Cisco, CCNA, CCNP , Router, Switch

Academic Background:

Passing Year: 2012 Bachelor of Science in Electrical & Electronic Engineering

Passing Year: 2007 Higher Secondary Certificate (Science)

Passing year: 2005 Secondary School Certificate (Science)

Faculty Of Engineering, American International University Bangladesh.

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Cisco Certified Network Associate (CCNA)

Course completed under CISCO Networking Academy.

CISCO ID# CSCO12420323

Certificate Verification Code# 415482174880JMVK

Certification: Sep’2013

Local Institution:

Continuing Education Center (CEC), American International University-
Bangladesh.

Cisco Certified Network Professional (CCNP) [Boot camp]

Continuing Education Center (CEC),

American International University- Bangladesh (AIUB).

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Professional Experience:

Assistant Engineer

Department: Network Monitoring Center

ADN Telecom Ltd (Formerly Known as Advanced Data Networks

System Ltd)

Web: www.adnsl.net/

Duties/Responsibilities:

1. Monitoring clients of MPLS and cacti graphs of Layer-2 & Layer-3 data

and Internet connections by Solar, MRTG Graph, ET Nagios, Dude and

troubleshooting problems at client end.

2. Obtain all related information to handle inquiries and complaints
3. Keep records of customer interactions, record details of inquiries, comments

and complaints, record details of actions taken

4. Communicate and coordinate with internal departments

5. Follow up on customer interactions.

6. Daily work report with System LOG for Trouble Ticket .