Client Success | Consumer Engagement | Customer Services | Product / Back-End Product Support -- Building Relationships!

A strategic and influential team member in critical leadership role within Customer Engagement and Success team. Served as a key influential part to build/develop sustainable post-sales support operations, support offerings, customer support initiatives & continuous improvement of portfolio as it relates to customer outcomes. Owned the vision/strategy/execution for driving all customer support across all solutions and to build and lead a world class global team of customer support & success professionals with expertise in support. Collaborated across and within organization to build strong customer loyalty and satisfaction programs.

Ability to rapidly assimilate a range of complex information and make expert judgments; think strategically and see the bigger picture; influence and persuade senior members of staff, to review and alter practices, where necessary. Possess high level of accuracy and attention to detail. Personal resilience and ability to perform effectively in a pressurized environment. Innovator with a positive “can do” attitude and a positive attitude to change. Highly motivated self-starter, willing and able to act on own initiative, as well as work within a team. Ability to deal with conflicting demands ensuring key priorities and deadlines are met through effective time management.