Fashion Designer and Virtual Assistant | Fashion & Apparel

Hi, I'm Milena, a fluent English speaker, fashion design student, and a detail-oriented virtual assistant with a background in customer support and data handling.

My background in fashion gives me a great eye for detail and aesthetics.

During my employment at FH Empresarial, I worked directly with over 1,500 customers via phone and direct message, helping solve problems, collect information, and keep everything organised through detailed Excel spreadsheets and reports.

I can assist customers through ticketing systems, live chat, or phone.

I’m familiar with platforms like Shopify and Amazon, as well as CRM systems such as Freshworks, Zendesk, Zoho, and similar tools.

I’m also comfortable working with collaboration platforms like Microsoft Teams, Trello, and the Google Workspace and Microsoft Office suites.

Here are only a few examples on how I can support your business and delight your customers:

Order and return management

Answering product and sizing inquiries

Data entry and spreadsheet organisation

Visual or product-related tasks using design tools

And much more.

I'm reliable and committed to delivering high-quality work on time. Let’s work together to keep your customers happy and your operations running smoothly. It will be an absolute pleasure to be part of your team!