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Skills

  • Digital Education
  • Educational Apps
  • E-learning Consulting
  • E-learning Development
  • Information Technology
  • IT Service Management
  • IT Training
  • ITIL
  • Learning Management System
  • Technology Education

Services

  • ITIL Trainer, ITSM Consultant

    $10/hr Starting at $100 Ongoing

    Dedicated Resource

    ITIL Accredited Trainer with 15+ years of experience delivering ITIL 4 Foundation, Managing Professional (CDS, HVIT, DPI, DSV), Strategic Leader (DITS), and ITIL v3 training courses to UAE, GCC . I offer...

    Digital EducationEducational AppsE-learning ConsultingE-learning DevelopmentInformation Technology

About

Delivering practical, accredited bilingual ITIL training and consulting to empower organizations in optimizing IT service management across the MENA region.

I am Mohammed Hassan Hamid, a certified ITIL 4 Trainer with over 15 years of experience delivering bilingual (Arabic-English) ITIL training, consulting, and process improvement across Iraq, UAE, and Turkey. I specialize in helping organizations adopt and optimize ITIL best practices, including Incident, Problem, Change Management, and Digital & IT Strategy. I have worked with key clients such as SEHA, ADNOC, Dana Gas, and Riyadh Municipality, tailoring sessions to meet their unique needs through remote, onsite, and hybrid formats. I believe in practical, real-world training backed by experience to enable measurable improvements in IT service delivery. Outside work, I enjoy continuous learning and fostering collaboration.

Work Terms

Available Sunday to Thursday, 9:00 AM to 6:00 PM GST, with flexible scheduling for remote, onsite, or hybrid ITIL training sessions. Payment terms are typically agreed per engagement, with options for invoicing monthly or upfront deposits. Preferred communication channels include email, Microsoft Teams, and phone for prompt coordination. I emphasize clear, timely communication and tailored delivery to ensure effective knowledge transfer and successful ITIL adoption. Custom packages and long-term partnerships are welcome.