Transforming business processes with Microsoft Dynamics 365 CRM expertise, custom solutions, and seamless user experiences
Hello! I'm a Technical Support Engineer with over 5 years of experience supporting enterprise business applications, specializing in Microsoft Dynamics 365 CRM. I enjoy solving complex technical problems, helping users resolve issues efficiently, and ensuring business applications run reliably.
My expertise includes troubleshooting Microsoft Dynamics 365, investigating software issues, analyzing REST APIs and JSON responses, resolving configuration and customization problems, and supporting users through clear, professional communication. I also have experience with C#, .NET, JavaScript, HTML, CSS, SQL, and CRM customization.
My core services include:
Microsoft Dynamics 365 CRM Support
Technical & Application Support
Help Desk Services
Software Troubleshooting
REST API & JSON Analysis
C# & .NET Development
CRM Customization & Configuration
Bug Investigation & Root Cause Analysis
User Support & Issue Resolution
I pride myself on being detail-oriented, dependable, and customer-focused. I communicate clearly, respond promptly, and work diligently to deliver effective solutions that minimize downtime and improve user satisfaction.
Whether you need assistance resolving technical issues, maintaining your CRM system, troubleshooting integrations, or supporting your users, I'm committed to delivering professional, high-quality service.
Let's work together to keep your systems running smoothly and efficiently.
Work Terms
Monday – Friday: 8:00 AM – 6:00 PM (GMT/BST) Saturday: 9:00 AM – 2:00 PM (GMT/BST)
I aim to respond to all messages within 2–4 hours during business hours. For urgent issues, I will make every effort to respond as quickly as possible.
I prefer working through Guru's SafePay system to ensure secure transactions for both parties. For fixed-price projects, milestones can be established based on project deliverables. For hourly projects, time is tracked according to Guru's platform policies.
I value clear, professional, and timely communication. I keep clients informed with regular progress updates, ask questions whenever requirements need clarification, and respond promptly to messages. I am comfortable communicating through Guru messages, or scheduled video meetings when needed.