Customer Success at Heart

Customer Success Manager leading a group of representatives who work directly with customers. Ensure continued happiness and success of the customer and turn them into loyal advocates of our company.

• Certified Pega Business Architect / Certified System Architect for Pega ( Loan Origination System / Sales Force Automation / Collections)

• CSM/CBAP/ ISTQB /PMP Certified Professional/Analyst with extensive 16 years of Techno-Functional experience in Structured Finance/Wealth Management Products.

- Trainer for CBAP / PMP / Change Management / Business Case Writing / Mind Maping / Coaching as a leadership Style

• Excellent Communication Skill and Good Inter Personnel Skills

• Expertise in Project Initiation , Planning , Execution and Closure / Good at Scope , Schedule ,Cost Estimation and Risk Assessment / Good at Conflict management , Team building and Organizational Skills

• Worked as a liaison among business stakeholders to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve its goals.

• Experienced in the Agile Scrum Methodology and overseeing the entire Software Development Life Cycle of multiple projects simultaneously with a record of delivering projects on time and with high quality.

• An expert in the creation of documents ranging from Business, User Interface and Functional Requirements to Test and Use cases.

•. Proven abilities to handle fast-paced project cycles, and environments to provide excellent results that surpass expectations.

• A hard-working, highly motivated, innovative professional and impactful people manager. Very successful track record of providing high quality of software.

Business Intelligence: Power BI, Microsoft Dynamics Power Apps Flows
Specialties: Project Management
Business Analysis:
Managing teams
TeamPlayer
UAT Testing
V-Model

BPM Tools: Pega

Domain Specialities: Structured finance products like Swaps / indexes/ Pnotes/Government